Shipping policy
Shipping policy and rates (DAP conditions)
Customs Clearance, Duties & Taxes should be paid by CONSIGNEE (the customer) directly. For purchases over 360 urns per year, please contact us. Delivery times from 7 - 14 business days.
The table below outlines our competitive shipping rates, based on our logistics providers fees, without additional costs. The greater the quantity ordered, the lower are the rates per unit. Delivery fees are charged by pallet (1 pallet is equivalent to 72 urns, or 4 packs), except for small orders of half a pallet or less.
| Quantity ordered | Number or urns | Shipping price to UK (€) | Shipping price to Switzerland (€) |
| 1 - 2 | 18 - 36 | 260 | 290 |
| 3 - 4 | 54 - 72 | 390 | 390 |
| 5 - 8 | 90 - 144 | 680 | 630 |
| 9 - 12 | 162 - 216 | 930 | 790 |
| 13 - 16 | 234 - 288 | 1.100 | 970 |
| 17 - 20 | 306 - 360 | 1.320 | 1.320 |
* Offers subject to availability of equipment and space
* Shipping rates subject to change without prior notice
* If at time of delivery the pallets received have some sort of damage please proceed to put a reservation in the delivery note (just indicating that the pallet has arrived in a bad condition)
If you want to ship an order to a destination that is not in the list, please send us an email to info@alaida.es.
Returns policy
As per our general terms and conditions, not all orders can be returned. Orders can be returned if they meet the following conditions:
- The product has been damaged in transit.
- The product has a manufacturing defect.
- The customer has received an incorrect product.
To help you as best as we can, please send us an email to info@alaida.es explaining the situation. If the product is damaged, please also attach a photo showing the damage.
Within 5 working days, one of our customer service staff will get in touch with you to arrange the return. The product must be returned in its original packaging to ensure that it is properly protected.
